Privacy Policy

1. Introduction

Welcome to Nexron Solutions.

We value your privacy and are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020 and applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our websites nexronsolutions.co.nz and nexronsolutions.com, our client dashboard at dashboard.nexronsolutions.com, our demo platform at demo.nexronsolutions.com, and our AI-driven automation services.

By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Who We Are

• Business Name: Nexron Solutions
• Address: 23 Trent Avenue, Palmerston North, New Zealand
• Contact Email: Nexronsolutions@gmail.com
• Phone: +64 27869 0304
• Jurisdiction: New Zealand

3. Our Services

Nexron Solutions provides AI-powered business automation tools, including:

• Nexron Vision: AI-powered visualization tools that help customers see transformations before purchase (e.g., wheels on cars, furniture in rooms, paint on houses). Includes AI image generation, lead capture, and product catalogue browsing
• Nexron Engage: Automated email outreach that follows up with Vision leads using the specific products they viewed — personalised drip email sequences with open/click tracking, smart cancellation on conversion, and one-click unsubscribe
• Nexron Capture: Lead intelligence layer that collects contact details, product context, and interaction data, syncing to our dashboard or your CRM with AI-powered analytics
• Nexron Revive: AI-powered reactivation campaigns that wake up dormant leads through personalized outreach via email, SMS, WhatsApp, or phone prompts
• Nexron Apps: Custom AI-powered web applications including client portals, quote calculators, product finders, unified dashboards, and internal business tools
• Nexron Bespoke: Fully customized AI infrastructure built around your unique business challenges, manual processes, or complex workflows
• Nexron Funnels: Custom lead qualification funnels with branching logic, conditional questions, and AI-generated recommendations to guide customers to the right solution
• Nexron Reputation: Automated review management that sends review requests, directs positive feedback to Google, and privately captures negative feedback for your team
• Nexron Dashboard: Client analytics dashboard providing Vision lead tracking, usage metrics, ad management, demo management, and outreach monitoring

When you use these tools, we collect the information you provide (e.g., business type, goals, contact details, uploaded images) to deliver our services, generate personalized recommendations, and follow up with you about our offerings.

4. Information We Collect

We may collect the following types of information:

• User input and conversations submitted through our AI tools or chat interfaces (including the Nex AI chat assistant)
• Contact details such as your name, email address, and phone number
• Business information including industry type, goals, product count, current tools, and systems (via our Growth Engine assessment and purchase questionnaire)
• Images uploaded through Nexron Vision (vehicle photos) — these are processed by Google Gemini AI for visualization purposes
• Booking information including preferred date, time, and timezone when scheduling discovery calls
• Business questionnaire responses submitted during the online purchase and onboarding process
• Payment confirmation data received from Stripe (transaction amount, email, payment status — we do not receive or store your full credit card details)
• Session identifiers and device fingerprints used for rate limiting, usage tracking, and abuse prevention
• Anonymous product selection data (which products users browse before providing contact details), tracked via session identifiers without any personal information
• Technical information automatically collected through our website (e.g., browser type, cookies, pages visited, time on site) via Google Analytics
• IP addresses — collected and stored alongside form submissions, lead records, chat conversations, ad analytics, and email tracking events. Used for rate limiting, abuse prevention, and security purposes

We do not collect or store sensitive personal data unless you voluntarily provide it.

5. Lead Generation Tools

We collect contact information through several lead capture points on our website:

• Growth Engine assessment: Name, email, phone, business name, industry, goals, and context questions
• Contact form: Name, email, phone, business name, and message
• Nexron Vision lead capture: Name, email, phone, and product interests (collected after using the free preview)
• Calendar booking form: Name, email, phone, and preferred appointment time
• Online purchase flow: Name, email, phone, business name, and detailed business questionnaire

This data is stored securely in our database, used to provide you with personalized AI-generated recommendations, and used to follow up with you about our services (you can opt out at any time).

We validate submitted information to prevent fake or disposable email addresses. If your email domain is flagged incorrectly, please contact us at Nexronsolutions@gmail.com.

6. How We Use Your Data

We use your data for the following purposes:

• To provide and improve our AI automation and integration services
• To generate personalized recommendations through our AI tools
• To generate AI-powered product visualizations using your uploaded images
• To send automated follow-up email sequences after you interact with our lead capture tools (you can unsubscribe at any time via the link in each email)
• To track email engagement (opens and clicks) to improve our communications
• To process payments securely through Stripe
• To provide personalized product demos with prospect business branding
• To enhance our services and optimize performance
• To offer customer support and respond to your enquiries
• To monitor API usage and enforce fair-use rate limits
• For marketing purposes, including sending promotional content (you can opt out at any time)
• To comply with legal obligations and prevent fraud or misuse of our systems

7. Nex AI Chat Assistant

Our website features an AI chat assistant called Nex, powered by Google Gemini.

• When you chat with Nex, your messages, the page you are on, and basic session metadata (browser type, referral source, page URL) are collected
• Conversations are stored in our database and linked to a conversation ID. They are not linked to your personal identity unless you provide personal details within the chat
• Nex may suggest booking a discovery call and provide links to our contact page
• Chat conversations are retained for service improvement and may be reviewed by Nexron Solutions staff
• Nex provides general information about our services and does not provide legal, financial, or professional advice

8. Uploaded Images (Vision)

• When you use Nexron Vision, your uploaded vehicle images are sent to Google Gemini AI for processing to generate a composite visualization
• We do not permanently store your uploaded images on our servers after the visualization is generated. The generated composite images are returned directly to your browser
• Product images (e.g., wheel images) displayed in the Vision tool are sourced from third-party catalogues and are fetched server-side during the generation process
• Your use of the Vision tool is subject to rate limits and usage caps. Usage is tracked via session identifiers stored in your browser's local storage

9. Automated Email Communications

• After interacting with our lead capture tools (Vision, Growth Engine, contact form), you may receive a series of automated follow-up emails (typically 3-4 emails over 7-10 days)
• These emails contain tracking pixels (1x1 transparent images) that notify us when an email is opened. Each email includes a disclosure notice about this tracking
• Links in these emails may be routed through our tracking system to measure click engagement before redirecting you to the destination page. Each email includes a disclosure notice about this tracking
• You can unsubscribe from these emails at any time using the link at the bottom of each email. Unsubscribe requests are processed immediately
• We maintain an unsubscribe list to ensure you do not receive further automated follow-up emails from us
• If you book a discovery call or make a purchase, any pending automated follow-up emails will be automatically cancelled

10. Payment Data

• Payment processing is handled entirely by Stripe. We do not store, process, or have access to your full credit card numbers
• We receive from Stripe: confirmation of payment, transaction amount, and the email address associated with the payment
• Your business details and questionnaire responses submitted during the purchase flow are stored in our database for onboarding and service delivery
• Payment records are retained in our database for accounting, dispute resolution, and tax compliance purposes

11. Client Dashboard

• Paying clients access the Nexron Dashboard via dashboard.nexronsolutions.com
• Dashboard authentication is handled through Supabase Auth. We store your email address and an encrypted password hash
• Dashboard activity (logins, feature usage) may be logged for security and support purposes
• Ad images uploaded through the dashboard are stored in Cloudflare R2 cloud storage and remain accessible for the duration of your subscription
• Dashboard analytics data (lead counts, product trends, ad performance, outreach metrics) is derived from your service usage and is accessible only to you and Nexron Solutions administrators

12. Demo Platform

• Personalized demos at demo.nexronsolutions.com track page views, product interactions, and AI generation usage
• This tracking is linked to a session identifier and the demo token, not to any personal information
• Demo analytics are visible to Nexron Solutions administrators to measure engagement
• Logos and branding assets uploaded for demo configuration are stored in Cloudflare R2 cloud storage

13. Third-Party Services

We use trusted third-party providers to operate our services effectively:

• Google Gemini: AI processing for image generation, business recommendations, and chat conversations
• Claude (Anthropic): AI assistant for content generation and automation
• Stripe: Secure payment processing for online purchases. See Stripe's Privacy Policy
• Supabase: Secure database infrastructure and authentication for storing lead, customer, and dashboard data
• Cloudflare: API hosting (Workers), website hosting (Pages), CDN, edge computing, and cloud object storage (R2) for ad images and demo assets
• Resend: Transactional and automated email delivery service for outreach sequences, purchase confirmations, and campaign emails. See Resend's Privacy Policy
• n8n: Workflow automation platform for calendar integration
• Netlify: Website hosting services
• Google Calendar: Discovery call scheduling and appointment management
• Gmail: Sending booking confirmations and contact form notifications
• Google Analytics (GA4): Website analytics to understand visitor behaviour, page views, and conversion actions. Google Analytics uses cookies to collect anonymous usage data. See Google's Privacy Policy
• GoHighLevel: CRM and automation platform (used for select client integrations)
• Twilio: Communication and messaging services (used for select client integrations)

These providers process data on our behalf under strict confidentiality and data-protection agreements.

Please note that Google and Anthropic may process data in accordance with their own privacy policies. Nexron Solutions does not use customer data directly for AI model training.

14. AI-Generated Content Disclaimer

Recommendations and content provided by our AI tools (including the Growth Engine, Nexron Vision, and the Nex chat assistant) are suggestions only and should not be considered professional business, legal, or financial advice. AI-generated visualizations are approximate previews and actual product appearance may differ. We recommend consulting with appropriate professionals for specific business decisions.

15. Data Retention

We retain personal data according to the following periods, which are enforced by automated deletion:

• Contact form submissions: Automatically deleted after 2 years
• Lead data (Growth Engine and Vision): Automatically deleted after 3 years
• Chat conversations with Nex: Automatically deleted after 90 days
• Automated email tracking data: Completed outreach emails (including open and click records) are automatically deleted after 6 months
• Calendar booking rate-limit data: Automatically deleted after 30 days
• Account and dashboard data: Retained for as long as your account remains active or until you request deletion
• Demo analytics data: Retained for 6 months after demo expiry
• Payment records: Retained for 7 years in accordance with New Zealand tax obligations
• Unsubscribe records: Retained indefinitely to honour your opt-out preference
• Uploaded images (Vision): Not permanently stored after generation is complete

When you request data removal, we permanently delete your personal information within 20 working days (as required by the New Zealand Privacy Act 2020), except where retention is required by law (e.g., payment records for tax compliance) or to honour your preferences (e.g., unsubscribe records).

16. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access your personal information (IPP 6): You can request a copy of all personal data we hold about you. We will search all of our systems and provide a comprehensive report
• Request correction of inaccurate data (IPP 7): If any information we hold about you is incorrect, you can ask us to correct it
• Request deletion of your data: You can ask us to delete your personal information. We will remove your data from all systems except where retention is required by law (payment records for tax compliance) or to honour your preferences (unsubscribe records)
• Opt out of marketing and automated follow-up email communications: You can unsubscribe at any time via the link in any email we send you
• Withdraw consent at any time (where applicable)

To exercise any of these rights, email us at Nexronsolutions@gmail.com with your request. Please include the email address associated with your interaction so we can locate your records. We will respond within 20 working days as required by the Privacy Act 2020.

17. Data Security

We take data protection seriously and use the following safeguards:

• HTTPS encryption on all data in transit
• Encryption of sensitive information in storage
• Secure database hosting with row-level security policies on sensitive tables
• Strict access controls to limit data exposure to authorised personnel only
• IP-based and email-based rate limiting to prevent abuse
• Input validation and sanitization on all form submissions
• Disposable email detection to prevent fake submissions
• Webhook signature verification for payment processing (Stripe)
• Ongoing monitoring to prevent unauthorised access or misuse

Despite our best efforts, no online service can guarantee absolute security, but we maintain industry-standard measures to minimise risk.

18. Data Breach Notification

In the event of a notifiable privacy breach (as defined by the New Zealand Privacy Act 2020), we will:

• Notify the Office of the Privacy Commissioner as soon as practicable
• Notify affected individuals as soon as practicable, including details of the breach, what information was involved, and what steps we are taking in response
• Take reasonable steps to contain the breach and prevent further unauthorised access

19. International Data Transfers

Your data is primarily stored and processed within secure cloud infrastructure. Some of our third-party service providers may process data in other jurisdictions (such as the United States) with appropriate safeguards in place. This includes Cloudflare (edge computing), Supabase (database hosting), Stripe (payment processing), and Google (AI processing and analytics).

20. Cookies and Tracking

Our website uses Google Analytics (GA4) to understand how visitors interact with our site. Google Analytics uses cookies to collect anonymous data including pages visited, time spent on pages, referral sources, and general location (country/region). This data helps us improve our website and services.

Google Analytics may set the following cookies: _ga, _ga_*. These cookies are used to distinguish users and sessions. No personally identifiable information is collected through these cookies.

We also track certain conversion actions (such as form submissions, booking requests, purchase completions, and chat interactions) as custom events to measure the effectiveness of our website.

In addition to cookies, our services use the following client-side storage:

• localStorage: Used by the Vision app to track session IDs, usage limits, and device identifiers. This data remains on your device and is not transmitted to our servers except as part of API requests
• sessionStorage: Used during the purchase flow to preserve your selections if you return from the Stripe payment page. Cleared after successful payment

You can disable cookies through your browser settings or opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

21. Children's Privacy

Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from minors.

22. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on our website with an updated effective date. Continued use of our services after such changes constitutes acceptance of the revised policy.

23. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact: